Enterprise Customer Success Manager

Monte Carlo is growing its Customer Success team. In the role of Enterprise Customer Success Manager, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data. This includes planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing. You will lead and manage the entire client journey from onboarding to adoption and value realization. You will partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. You will effectively communicate business value to client executives through strategic reviews and insights.