Customer Success Manager

Serve as the primary point of contact for a portfolio of Acumatica customers, ensuring their success and satisfaction throughout the customer lifecycle. Drive adoption of Acumatica solutions, helping customers achieve their business goals and maximize ROI. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and proactive account management. Conduct regular business reviews (QBRs/ABRs) to assess progress, identify opportunities, and align strategic objectives. Own and manage customer escalations, coordinating across departments to ensure timely and effective resolution. Provide guidance on product features, policies, and licensing questions. Act as a trusted advisor, sharing best practices and insights to help customers optimize their use of Acumatica. Contribute to Customer Success best practices and continuously improve processes to enhance customer experience.