Associate Director/Director of User Operations

We are seeking a dynamic Director of User Operations to lead user-centric operations for our global digital asset platform. This pivotal leadership role is dedicated to delivering exceptional user experiences by spearheading user operations, driving data-informed engagement strategies, and fostering seamless collaboration with Marketing, Data, Engineering, and Product Management teams. You will champion initiatives such as optimizing user on-boarding, supporting targeted marketing campaigns, and resolving user incidents swiftly, all while leveraging advanced data insights to boost engagement and retention. With deep expertise in user operations, digital platforms, and regulatory compliance, you will align user-focused strategies with our mission to deliver a secure, efficient, and innovative environment.