Job Description
Support Vonage to increase impact and performance of these carrier services (numbers, short codes, CPaaS reselling), working closely with our various carrier partners in collaboration with our internal teams to help close, support and drive revenue. As a Carrier Operations Analyst, you will support the delivery and ongoing management of these Carrier Services & Engineering functions; responsibilities include performing number and short code provisioning, assisting with testing, processing customer orders, supporting issue resolution, and coordinating with various stakeholders. You will also manage carrier partner relationships, respond to audits, automate operational tasks, and analyze costs.
About Vonage
Vonage is a global cloud communications leader helping brands accelerate their digital transformation through unified communications, contact center solutions, and communications APIs.