Strategic Account Director/ Account Manager, AMER

We are seeking a Strategic Account Director/Manager to join our Global Account Management Team in AMER, focused on nurturing and expanding Talon.One’s most valuable enterprise client relationships, including brands like Adidas, H&M, and Sephora. You will serve as a trusted advisor, driving growth, retention, and satisfaction across a portfolio of high-value accounts. You will own a portfolio of strategic accounts, developing long-term plans to ensure product adoption, retention, and growth. Identify and drive expansion opportunities, partner with Customer Success Managers and Solution Engineers, and serve as a key executive counterpart for customers. Lead cross-functional account teams and collaborate with partners to strengthen our ecosystem value. Represent Talon.One in strategic account touchpoints, product demos, and client-specific events. The role requires 10+ years of experience in enterprise account management or strategic sales in B2B SaaS, with a proven ability to manage large client organizations and execute strategic account plans. Strong business acumen and excellent communication skills are essential. A background in e-commerce or B2C marketing tech is a plus.