Similar Jobs
See allAccount Delivery Manager - USA
AMPECO
US
SaaS
Account Management
Technical Account Management
Service Delivery Director
Lone Wolf Technologies
Global
SaaS
Contract Management
Customer Success
Senior Database Reliability Engineer
Scribe
PostgreSQL
Remote Database Administrator - Cloud
MariaDB
US
MySQL
SQL
Linux
Staff Site Reliability Engineer, Database
Alpaca
North America
Go
Linux
PostgreSQL
What You Will Do:
- Build and maintain strong relationships with customer stakeholders and become a trusted advisor.
- Own the overall service delivery experience and customer health for an assigned portfolio.
- Monitor service performance, trends, risks, and proactively communicate updates and action plans.
What You Have Done:
- Experience in a customer-facing role with a strong track record of building relationships.
- Experience managing customer relationships, service delivery, or operational engagements in technology.
- Strong organizational and time management skills, balancing multiple customers and priorities.
What Will Make You Stand Out:
- Understanding of database technologies and concepts like performance, availability, and backup.
- Experience in Managed Services, SaaS, Cloud, Infrastructure, or Consulting.
- Familiarity with Open Source technologies and remote-first organizations.
Percona
Percona provides open source database software, support, and services, specializing in MySQL, MongoDB, PostgreSQL, and MariaDB. They are a remote-only company with colleagues in over 50 countries and a collaborative, highly-engaged culture.