Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.
Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, and milestones.
Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns.
Lone Wolf Technologies provides real estate solutions. They are committed to delivering exceptional experiences and fostering a culture of growth and innovation.
Own database reliability across Aurora, OpenSearch, Redis, and CDC pipeline, including schema design reviews, migration safety, and incident response.
Make the Django ORM a strength at scale by catching N+1 patterns, extending QuerySet conventions, and building CI checks that encode standards.
Build self-service tooling and dashboards giving teams visibility into their query footprint, and contribute to onboarding and knowledge-sharing as the engineering org grows.
Scribe provides a Workflow AI platform that automatically captures and optimizes how work gets done, used by 94% of the Fortune 500. The company has grown to over 5 million daily active users across 600,000 businesses, achieved $100M ARR in May 2026, is Series C valued at $1.3 billion, and fosters a builder culture with a high bar and fast pace.
Perform DBA activities remotely with customers around the world.
Automate various DBA tasks and set up monitoring activities.
Manage SkySQL customers across cloud environments and provide coverage as needed.
MariaDB is a leading database for modern application development. They run MariaDB, touching the lives of billions of people and are uniquely positioned as the leading database for modern application development.
Incident Management: Respond to and resolve incidents in a timely manner, conducting post-incident reviews to identify and implement improvements.
Alpaca is a self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. They are a dynamic team of 380+ globally distributed members.
Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
Drive customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.
Help improve application health and reliability by building dashboards and analyzing operational trends.
Build operational processes for Incident, Problem, and Change Management that are pragmatic and lightweight.
Connect systems, data, and teams to reduce fragmentation across tools and improve operational visibility.
Turnitin partners with educators and institutions to develop learning integrity solutions. They are a global organization with team members in over 35 countries and have a remote-first culture and a diverse community of colleagues who desire to make a difference in education.
Lead the team in roadmapping and executing successful development of significant features and products.
Improve the pace of execution of the team through leadership and technical expertise.
Foster growth of team members and ensure strong engagement and motivation.
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. It enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, efficient; they believe humility, kindness, and compassion are essential to their success.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Partner with functional leads to improve processes, workflows, and tools for scalable operations.
Develop insightful reporting and data insights for the Client Advisory Services team and leadership.
Help design and improve processes and manage post-sales tools that support scalable operations.
Optro is a leading audit, risk, ESG, and InfoSec platform, having surpassed $300M ARR and continuing to grow. They are one of the 500 fastest-growing tech companies in North America for the seventh year in a row and their customers love them.
Act as an advocate for our customers to help them achieve business outcomes.
Foster greater adoption and usage of ServiceNow products through prescriptive guidance.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is an AI control tower for business reinvention. Our AI platform brings together AI, data, and workflow, helping 85% of the Fortune 500 work smarter and faster. We're building an AI-native culture where technology and talent are unstoppable together.
Design, build, and administer highly available and performant MySQL databases.
Troubleshoot complex database issues to maintain system availability.
Automate database tasks using scripting (Python, Shell, or Bash).
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals with an annual growth rate exceeding 25%.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Translate organizational priorities into near-term delivery commitments and long-term capability investments.
Drive on-time, high-quality delivery across a complex cross-functional program.
Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Lead global enterprise customer deployment projects end to end, from kickoff through implementation completion and handoff to Customer Success.
Manage program plans, BRDs, SOWs, and third-party partner relationships, ensuring on-time and on-budget delivery.
Partner with Sales, CS, R&D, and other teams to align on objectives, mitigate risks, and drive retention and expansion outcomes.
Sayari provides the judgment infrastructure for trustworthy AI in economic security and commercial risk, resolving over 11.7 billion primary-source records from 250+ jurisdictions. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv, it serves thousands of professionals across 35+ countries, including U.S. Customs and Border Protection and Fortune 500 enterprises.