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North America EMEA

  • Partner with functional leads to improve processes, workflows, and tools for scalable operations.
  • Develop insightful reporting and data insights for the Client Advisory Services team and leadership.
  • Help design and improve processes and manage post-sales tools that support scalable operations.

SQL Tableau Salesforce Gainsight Excel

20 jobs similar to Customer Operations & Analytics Manager

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US Unlimited PTO 2w maternity 2w paternity

  • Serve as a primary RevOps point of contact for NAMER Sales Development Front Line Managers.
  • Conduct ad-hoc analyses on SDR performance data to surface actionable insights.
  • Identify bottlenecks in the sales development process and suggest improvements to workflows, handoffs, and qualification criteria.

Vanta helps businesses earn and prove trust by enabling companies to practice better security and prove it with ease. They have a kind and talented team, and empower companies to improve and prove their security.

$47,450–$54,750/yr
Canada

  • Optimize our lead generation, routing, and conversion systems
  • Analyze funnel performance, provide data-driven strategic insights to sales leadership and implement prioritized strategies
  • Support day-to-day management of tools across the sales tech stack, build workflows and automations and be first to troubleshoot issues

TouchBistro offers an all-in-one Point-of-Sale and restaurant management system. They have powered more than 29,000 restaurants around the world, and foster an inclusive workplace where all individuals have an opportunity to succeed.

$80,000–$150,000/yr
North America Canada

  • Talk to service business owners and get them set up.
  • Build internal tooling so the team moves faster.
  • Redesign broken processes.

Wonderly is building an AI business platform for service businesses, helping them generate more revenue. They are backed by YC and Sam Altman, with a $500M+ valuation and hundreds of thousands of users, aiming to redefine how AI drives revenue for businesses.

$105,400–$155,000/yr
US

  • Drive complex cross-functional initiatives to advance pod-level objectives and ensure stakeholder alignment.
  • Build scalable workflows and processes from scratch to improve efficiency, reliability, and throughput.
  • Leverage data tools like Looker and SQL to extract insights, validate assumptions, and synthesize findings into clear recommendations.

Headway builds a new mental healthcare system accessible to everyone by automating insurance credentialing, claims, and payment reconciliation. It is a Series D company with over $325M in funding and a team dedicated to making therapy affordable.

US

  • Use SQL to pull, analyze, and interpret data, sizing and prioritizing issues.
  • Serve as a collaborative partner to Legal, Engineering, Supply, and Scaled Operations teams.
  • Identify and implement opportunities to simplify, streamline, and automate regulatory workflows.

Breezy is a company that is seeking a data-driven, entrepreneurial operator to join its Regulatory Operations team supporting two emerging business verticals inside a global technology platform. They are looking for someone who values curiosity, learning, and pragmatic innovation.

  • Work closely with Customer Success and Renewals teams to support day-to-day operational workflows.
  • Assist in analyzing business data, operational metrics, and customer trends to derive actionable insights.
  • Help identify process inefficiencies and contribute to improvement initiatives.

Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, they combine scale with expertise to deliver trust and compliance.

$202,244–$242,693/yr
US 6w PTO

  • Design reliable, accurate, powerful, and easy-to-use dashboarding, tooling, and reporting to support Sales and operational teams.
  • Develop reliable, accurate data models to help define financial and business performance metrics, from source data down through user-friendly reporting layers.
  • Lead cross-functional projects to develop tooling and datasets in support of the needs of operational teams; provide continuous enablement for these teams to self-serve basic data needs.

Grafana Labs is a remote-first, open-source powerhouse with over 20M users of Grafana. They help more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack and thrive in an innovation-driven environment where transparency, autonomy, and trust fuel everything.

US

  • Design and deploy a lead scoring model using behavioral and firmographic signals.
  • Automate recurring analytical workflows to run without manual intervention.
  • Partner with Sales, Marketing, and RevOps to improve lead quality.

Brightwheel is a platform in early education, trusted by millions of educators and families every day. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

$50,004–$62,431/yr
Canada

  • Serve as the primary point of contact for quoting and renewal support on the CS side, troubleshooting issues in Salesforce and our quoting tools.
  • Help shape the CS tech stack of the future, whether that means optimizing existing tools, sunsetting what isn't working, or experimenting with new approaches that combine AI and automation.
  • Build and maintain lifecycle processes, playbooks, and automation rules that support customer outcomes and business growth

Affinity's Relationship Intelligence platform empowers dealmakers to find, manage, and close more deals by using data exhaust from interactions. They have more than 3,000 customers worldwide and are backed by Silicon Valley firms, and have been Fortune Best Workplaces certified for 5 years.

$74,000–$85,000/yr

  • Partnering with field sales leadership to deliver clear, actionable insights that support decision making.
  • Analyzing sales, market, pipeline, territory, and customer performance data to identify opportunities and risks.
  • Translating complex analysis into clear, executive-ready insights that drive decisions.

Smith+Nephew is a global medical technology company that designs and manufactures technology that takes the limits off living. Our culture of Care, Collaboration and Courage sets us apart and we work together with a spirit of ownership.

$145,000–$195,000/yr
US Unlimited PTO

  • Define and evolve a practical support operations roadmap aligned to company priorities.
  • Own the structure and ongoing optimization of Salesforce Service Cloud.
  • Build reporting that provides visibility into support demand, trends and product pain points.

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.

$60,000–$60,000/yr
US

  • Audit core operational metrics to isolate true causal drivers of operational variance and inefficiencies.
  • Translate analytical insights into structured data tables and optimize Databricks Genie spaces.
  • Execute rapid-response diagnostic investigations into operational shifts, presenting data-driven findings.

G-P provides a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. They are dedicated to breaking down barriers to global business and creating opportunities for everyone, with diverse, remote-first teams fostering innovation.

$165,000–$185,000/yr
US Unlimited PTO

  • Lead core Revenue Operations functions across Sales Operations, Client Success Operations, and Deal Desk.
  • Lead the design, standardization, documentation, and continuous improvement of core go-to-market processes.
  • Deliver accurate, timely dashboards, executive reporting, and actionable insights across sales performance, customer retention, forecast risk, conversion trends, and productivity.

SugarAI is redefining CRM for the age of AI. They are delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. They are a global team united by a shared commitment to impact, ownership, and continuous growth.

Europe

  • Help improve application health and reliability by building dashboards and analyzing operational trends.
  • Build operational processes for Incident, Problem, and Change Management that are pragmatic and lightweight.
  • Connect systems, data, and teams to reduce fragmentation across tools and improve operational visibility.

Turnitin partners with educators and institutions to develop learning integrity solutions. They are a global organization with team members in over 35 countries and have a remote-first culture and a diverse community of colleagues who desire to make a difference in education.

$110,000–$120,000/yr
US

  • Build scalable reporting, dashboards, and forecasting for customer success teams.
  • Turn customer, product, and revenue data into actionable insights.
  • Leverage AI and automation tools to scale customer outreach and predict churn risks.

OpenSesame is disrupting the workforce development industry with an AI-powered marketplace of skills courses and personalized learning. More than 2,000 companies rely on OpenSesame to develop productive workforces.

US

  • Design and implement standardized processes and workflows across Customer Success and Professional Services to drive consistency and scalability.
  • Track and analyze key performance metrics including customer health scores, retention rates, NPS, and time-to-value to surface trends, risks, and opportunities.
  • Own the CS technology stack including Salesforce and other customer success platforms, ensuring tools are optimized for efficiency and data accuracy.

Tenna empowers customers to control their mixed assets anytime, anywhere, on one comprehensive platform. The company values quality, grit, continuous learning, collaboration, and awesomeness.

$90,000–$110,000/yr
US Canada 6w PTO

  • Analyze GTM and sales data to identify trends and areas for optimization across the sales funnel.
  • Audit, clean, and maintain CRM data (Salesforce) on an ongoing basis.
  • Manage and support key GTM tools and vendor relationships, including Salesforce and LinkedIn Sales Navigator.

QA Wolf aims to eliminate every software bug in the world and is the first QA solution that guarantees automated test coverage. They're a remote-first company with a leadership team coming from Amazon, Bridgewater, ZipDrug, and other industry-shaping companies.

$148,000–$200,000/yr
US

  • Primary advisor to North America VP on end-to-end Go-To-Market operations
  • Perform strategic product, market, and customer analyses to identify new growth drivers or opportunities for improvement
  • Collaborate with sales, finance, revenue operations, marketing, and other cross-functional stakeholders to design and execute strategic projects to drive growth, increase sales productivity, operational efficiency, and revenue

Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Mixpanel raised $277M from prominent investors.

$139,200–$208,800/yr
US Unlimited PTO

  • Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops.
  • Partner with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems.
  • Drive improvement in PS and CSM bookings and revenue forecasting processes, reducing reliance on manual aggregation.

GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has over 50 million registered users and according to their data, more than 50% of the Fortune 100 trust GitLab.

US

  • Lead complex data analyses to identify trends, risks, and opportunities that support business decisions.
  • Design and develop advanced reports, dashboards, and analytical models to measure operational and financial performance.
  • Proactively identify areas for process improvement and drive recommendations based on data insights.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging industry expertise and its unified E360 RCM intelligent automation platform. It's among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies.