Service Consultant

The Service Consultant is a functional and technical subject matter expert on the Firstup platform, who supports customer implementations, technical configuration and customization. Responsibilities include product expertise and customer needs analysis to develop and maintain expertise with the Firstup platform, product, and features while conducting thorough assessments of customer requirements and business goals to tailor the product setup and configuration accordingly. Lead customers through the onboarding process, offering expert guidance on setting up the product, configuring settings, and integrating with other systems. Work closely with customers to customize the product to align with their unique workflows and preferences, creating custom fields, workflows, or reports as needed. Serve as the primary point of contact for customers, addressing any questions, concerns, or technical issues they encounter during setup or product usage. Provide timely and effective support to resolve issues and ensure customer satisfaction while gathering valuable feedback to drive product improvements. Create and maintain comprehensive documentation, guides, and training materials to empower customers to utilize the product effectively. Share knowledge and best practices with colleagues to improve overall team performance. Collaborate with internal teams to advocate for customer needs and drive continuous improvement initiatives to enhance the product's technical capabilities and usability. Assist customers in setting up and configuring the Firstup product, including authentication methods and integration with HRIS or other systems to ensure data consistency and accuracy. Guide customers through setting up email authentication protocols to enhance email deliverability while providing technical support and troubleshooting assistance for authentication, data integration, email delivery, and mobile app functionality.