The Service Consultant is a functional and technical subject matter expert on the Firstup platform, who supports customer implementations, technical configuration and customization. Responsibilities include product expertise and customer needs analysis, onboarding, implementation, and customization, troubleshooting, support, and feedback collection.
Job listings
As volume grows, Winona needs a strategist-builder who can turn Intercom into a force-multiplier—launching smarter automations, crafting self-serve content, and giving reps super-powers so they can focus on empathy, not clicks.
Be the Voice of our customers and a key representative of our company, addressing complex product enquires and technical issues that go beyond the scope of Tier 1 support. You will engage with both B2C and B2B customers, adapting support approaches to meet the unique needs of each user. Collaborate with the Operations Lead to enhance customer-focused processes, ensuring our service consistently sets industry standards.
We are looking for a Danish speaking Customer Support Specialist to join our team. Your core responsibility will be taking enquiries over online chat, email and by phone, answering questions regarding our Sign In App platform features and pricing. This is a remote position based in the United Kingdom.