New Customer Service Representative Latin América - Remote

The primary function of this position is to handle all customer service inquiries for our quickly growing business. We are seeking an energetic and reliable candidate to provide support to new and existing customers while maintaining a high level of excellent service. This is role will work cross-functionally with many facets of the organization and partner closely with different teams to drive the business of Rebag.com and other platforms. Answer all incoming customer service phone calls and emails in a timely manner. Live chat with customers as requests come in. Build relationships and engage with customers. Identify customers’ needs – this includes but is not limited to clarifying customer information, order information, research & investigate customer issues and provide solutions/alternatives. Act as a liaison between headquarters and different retail departments.