Product Marketing Manager

Help Scout

Remote regions

Global

Benefits

Unlimited PTO 12w maternity 12w paternity

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How We Work:

  • We leverage AI when it's helpful to improve our productivity, but rely on your taste and judgment for the moments that matter most.
  • We are remote-first, which means strong writing is how the work gets done and how collaboration happens.
  • We stay scrappy, focus on craft, and keep the customer at the center of everything.

About the Role:

  • Enable the whole company to understand and articulate the value of what we ship.
  • Put customers at the center of storytelling, turning real business stories into rich media content.
  • Contribute to product launches with clear positioning and messaging, and co-lead seasonal product release events.

About You:

  • You have a few years of experience in marketing, sales, or product and are eager to deepen your skills.
  • You are a storyteller at heart, with strong writing skills and the ability to communicate clearly in a remote, async environment.
  • You are highly collaborative, a self-starter with strong project management skills, and hold a high bar for excellence.

Help Scout

Help Scout builds software for relationship businesses that earn loyalty through outstanding customer service. With over 120 teammates worldwide, they foster a fully remote culture of trust, ownership, and continuous improvement.

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