Technical Customer Service Representative

As a Technical Customer Service Representative:

• Handle customer requests and interactions via phone, chat, and email.
• Represent a diverse lineup of products and brands with expertise and positivity.
• Create positive customer touchpoints using a friendly and professional tone.

Additionally:

• Utilize critical thinking to troubleshoot product issues and provide resolutions.
• Assist with device installation and app setup for customers.
• Attend training to stay updated on brand, products, and policies.

Furthermore:

• Meet performance metrics such as Customer Satisfaction, average handle time, and quality.
• Demonstrate social responsibility through ethical practices and respect for diversity.
• Document customer interaction details accurately.