Job Description
Provides first-level technical support for Social Security Administration training system users. Handles user inquiries, troubleshoots basic technical issues, documents support requests, and escalates complex problems while maintaining excellent customer service and adherence to federal support protocols.
Associate's degree or equivalent with 3+ years of federal help desk and technical support experience. CompTIA A+ or equivalent certification and experience with federal IT service management tools. Knowledge of federal user support procedures, ticket management, and government system troubleshooting. Experience with federal security protocols, user authentication, and government access management. Security clearance eligibility and understanding of federal privacy and information handling requirements.
About CTEC
CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government.