Client Experience Manager (B2B SaaS)

Our expectation of this role is that you lead the way in assisting our clients via our chat/email support channel and assist with processes that give customers the best possible support experience. You’ll quickly establish yourself as a key contributor within 6 months. To do this, you’ll need to know a few things… Key Responsibilities include assisting with client inquiries, providing support via the help desk platform, updating the knowledge base, understanding customer needs, establishing efficient processes, improving customer experience, supporting engineering ticket creation, and sharing user feedback with the Product function. Minimum requirements include experience as a Rehab Clinician and proficiency in MS Excel. Perks include competitive salaries, equity compensation, flexible PTO, and various insurance benefits.