Senior Strategic CSM

The Senior Strategic CSM has full accountability for their accounts to anticipate customer needs and proactively address them throughout the customer life cycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and positioning accounts for growth. They respond to customer’s technical inquiries, or direct them to the proper channel or resource. The Senior Strategic CSM will also successfully onboard customers, help them deploy, and derive total value from their membership by driving their full adoption and utilization of the service. They will also monitor accounts ongoing by leveraging provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content. They will build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success.