IT Systems Operations Engineer

What We Do:

• We are the largest privately owned used car sales, finance, and servicing company in the US.
• We create opportunities and improve lives through our proprietary tools and industry knowledge.
• We operate across DriveTime, Bridgecrest, and SilverRock with a focus on innovation.

What You'll Do:

• Design and configure ITOM alerting, incident prioritization, and escalation workflows within Freshservice.
• Build integrations between monitoring tools and Freshservice to automate incident creation.
• Partner with Infrastructure, DevOps, Security, and Service Desk teams to align operational priorities.

Who You Are:

• A strong relationship builder who works effectively across multiple IT teams.
• A process-minded problem solver who designs scalable systems and improves efficiency.
• A detail-oriented professional who values governance, documentation, and data quality.

What We Offer:

• Work from home with a conducive and quiet workspace.
• Medical, dental, vision, 401(k), and other benefits.
• Growth opportunities with over 1,000 employees promoted yearly.