Sr. Business Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

Collaboration:

-Partner with Technical Resources to support internal unit testing of developed solutions.

-Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement.

-Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

Responsibilities:

-Guide customers in completing required documentation such as business requirement workbooks.

-Draft user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.

-Prepare all customer-facing deliverables focused on process.

Process Expertise:

-Drive HR, Workplace/Facility and/or Legal-specific process definition, re-engineering, improvement and gap analysis.

-Lead customer design workshops focused on ServiceNow Platform and Solution functionality.

-Guide and advocate for the customer’s needs throughout the engagement.