Solution Expert

The Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform. You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product. These large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of our product. Within 1 month, you will: Become a Trello expert through our onboarding process, understand our product offering through training, and master our platform. Within 3 months, you will: Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously, start to answer questions coming from your portfolio of clients, support the Customer Success partner, and successfully implement integration. Within 6 months, you will: Be able to pitch the value of the 360Learning platform, develop repeatable and scalable processes to improve project quality and delivery, and support Strategic customers all along their contract. Within 12 months, you will: Onboard another Solution Expert, contribute to our knowledge base, work with our partner ecosystem, and deliver platform audits to clients.