Senior Business Operations Manager

The Senior Business Operations Manager plays a critical role in scaling and optimizing our restaurant technology platform business. This position serves as a strategic operator—bridging global teams, diagnosing systemic challenges, and designing scalable solutions that enhance operational efficiency, business performance, and customer experience. You will collaborate closely with cross-functional partners including Sales, Implementation, Customer Support, Logistics, Finance, and China-based Operations teams. The ideal candidate is a structured problem-solver with the curiosity to ask the right questions, the analytical skills to extract insights from data, and the strategic mindset to turn findings into actionable solutions at high velocity. This is a highly visible role that requires both strategic foresight and operational excellence—someone who thrives in a dynamic environment and continuously drives improvement across systems, processes, and performance metrics.