Job Description
This job is interdisciplinary - a mix of strategy, operations, and sales to identify where customers encounter friction in the upsell process, upsell current customers on our products, and improve the customer experience to drive greater revenues per customer. You will become an expert on upselling Justworks’ smaller businesses from Basic to Plus by working with Sales, Customer Success, Underwriting, and Product teams. You will propose and implement new strategies, materials, and processes to increase upsell conversion rates as well as answer and reduce customer questions. As the department and company grow, we will be incorporating other Justworks products into our upsell catalog so that we can better meet our customers’ needs!
Primarily you will be working to upsell our smaller customers and manage an end-to-end upsell pipeline. Partner with product teams to reduce friction in our upsell process. In this role, your foundational knowledge, skills, abilities and personal attributes include good judgment, sales knowledge, being results-driven, adaptable and solution-oriented.
About Justworks
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with leaders.