Respond to all calls, emails, and common requests for technical 1st level support.
Analyze technical problems with cars and provide technical assistance via all communication channels.
Track all incidents in the internal incident management system and maintain communication with colleagues.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions. With over 300 specialized associates in Lisbon and around 9000 associates worldwide, the team thrives on diversity, commitment, and know-how.
Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
Drive continuous improvement by identifying automation opportunities and enhancing product and services.
GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.
Resolve advanced technical support cases for Lexware products that reach the second level via hotline, email, or remote support.
Document solutions in our ticketing system and collaborate with third-level support for in-depth error analysis.
Provide expert assistance to our customers, ensuring clear communication and systematic problem-solving.
Haufe-Lexware is a leading provider of business software and professional digital media. With a strong team and a focus on innovation, we foster a collaborative culture that values expertise and customer success.
Registering and forwarding IT and network errors to appropriate resolution teams.
Diagnosing and resolving first-level network outages using IT tools.
Monitoring network devices in automated systems and maintaining communication with clients.
Deutsche Telekom ITTC Hungary Kft. is a subsidiary of Deutsche Telekom Group, providing IT and telecommunication services. It is one of the largest ICT employers in Hungary with over 5,000 employees and has been recognized as one of the most attractive workplaces.