Cross-Functional Operations Associate

Passport is seeking a Cross-Functional Associate who is a problem solver and positive thinker—someone who brings a detail-oriented, data-driven mindset while maintaining a collaborative, upbeat attitude. They communicate clearly, stay focused under pressure, and spot trends or inconsistencies quickly to support data-based decisions. Self-motivated and dependable, they embrace new processes, contribute to continuous improvement, and keep a forward-looking mindset. Their adaptability, energy, and teamwork make them a dependable partner for driving results in a dynamic operational setting. This role involves handling vendor and carrier inquiries via email and phone, investigating parcel issues, identifying root causes, managing a structured daily task list, analyzing operational reports using tools like Tableau to identify trends, reviewing large data sets for inconsistencies, and collaborating with cross-functional partners to drive resolutions. This person must also support process documentation and suggest improvements. The schedule for this role is Tuesday - Saturday 2:00 PM to 10:00 PM EST (9:00 PM to 5:00 AM Cairo EEST).