Head of Customer Service

As Head of Customer Service at Babble, you will be a strategic leader responsible for defining, implementing, and overseeing the customer experience across all touchpoints. You will ensure a positive and consistent experience that drives customer satisfaction, loyalty, and advocacy. This role involves a blend of leadership, strategy, analytics, and collaboration to create a customer-centric culture within the organisation. This role will have 8 direct reports and a wider team of 60 staff in UK and South Africa. Responsibilities include implementing and communicating the CX strategy, optimizing customer journeys, analyzing customer data, and managing escalated customer issues. The role requires strong communication skills, customer-centric thinking, and experience in a leadership role.