New Customer Success Manager

An entrepreneurial, analytical, and relationship-obsessed Customer Success Manager is wanted to build systems that support a growing number of subscription customers. This individual will work with the Director of Customer Success to manage relationships from onboarding through to renewal and beyond. Responsibilities include onboarding and activating new clients, developing long-term relationships, optimizing touch points, supporting renewals, and identifying expansion opportunities. Success in this role involves independently managing a portfolio, supporting collaboration, successfully onboarding clients, problem-solving, and meeting retention targets.