Job Description
Involves assisting customers by transferring calls between patients, pharmacies, and doctors, becoming an expert on the product and its functionalities, providing first-level support via email and chat, addressing customer inquiries, troubleshooting problems, guiding users through basic issue resolution steps, maintaining a positive and professional attitude, documenting customer information, collaborating with colleagues and management, tracking customer interactions, preparing information for auditing and reporting. Updating knowledge bases, converting client feedback into feature requests, escalating unresolved issues, communicating technical information to non-technical users, and staying updated on product knowledge and duties assigned by managers.
About Helpware
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.