Senior Customer Support Associate

This is a hands-on, high-impact role within our Customer Experience function. You’ll manage live customer accounts, lead service reviews, and work cross-functionally to ensure a seamless and value-driven experience for our clients. Own and manage a portfolio of live customer accounts, ensuring timely, high-quality responses to queries and support tickets. You will also lead and deliver quarterly and monthly Service Reviews, partnering with Account Managers and Product teams. Maintain deep product and domain knowledge to support customer needs and Identify and escalate operational bottlenecks or recurring issues, collaborating with Product and Engineering for resolution. Act as an escalation point for high-priority or sensitive customer issues. Contribute to the continuous improvement of internal CX processes, documentation, and tooling.