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Responsibilities:
- Works with stakeholders to understand the current and desired future state.
- Takes a user-centric approach to understand needs, expectations, and concerns.
- Collaborates to document changes needed to transform the business process.
Primary Job Duties:
- Creates clear, detailed documents outlining business requirements.
- Evaluates impacts, risks, and options in solution designs.
- Supports the team to implement solutions, including testing and training.
Qualifications:
- Excellent active listening and relationship skills.
- Strong communication skills for translating complex information.
- Critical thinking and problem-solving abilities to challenge assumptions.
Connection
They guide the connection between people and technology, helping customers manage their IT needs. Their team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions.