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Responsibilities:
- Lead Auto Claims operations with accountability for performance, customer outcomes, compliance, expense management, and talent results.
- Oversee the handling strategy and operational execution for Low Touch Claims, Coverage Investigations, Subrogation, Rental, Med Pay, and Theft/Fire.
- Own claim routing and transfer performance by identifying root causes of mis-segmentation, unnecessary transfers, and workflow breakdowns.
Qualifications:
- Minimum Bachelor's degree.
- 10 years of complex claims handling experience, with at least 7 years in a leadership role.
- Advanced knowledge of claims procedures, coverage, evaluation, and regulatory compliance.
Perks and Benefits:
- Competitive compensation and bonus potential.
- Flexibility to work from anywhere in the US.
- Medical, dental, vision, life, and pet insurance, plus 401(k) with company match.
Mercury Insurance
Mercury Insurance helps people reduce risk and overcome unexpected events. They have been in business for over 60 years and foster a team culture focused on growth, fun, and inclusion.