Claims Director, Rideshare

Accountabilities:

• Lead and develop a high-performing claims organization managing rideshare-related property, auto, and bodily injury claims across multiple workflows.
• Own the end-to-end customer claims experience, ensuring service quality, efficiency, empathy, and regulatory compliance at every stage.
• Define, track, and continuously improve key performance indicators tied to customer satisfaction, resolution speed, accuracy, and operational excellence.
• Serve as the escalation point for complex or high-impact claims, providing guidance and resolution strategy.

Requirements:

• 10+ years of experience in insurance claims, ideally across auto, property, and bodily injury lines.
• 5+ years of leadership experience managing teams, including remote or distributed teams preferred.
• Strong understanding of claims operations, customer experience design, and end-to-end claims lifecycle management.
• Demonstrated ability to improve processes, drive performance metrics, and lead continuous operational improvements.

Benefits:

• Competitive health insurance coverage including medical, dental, and vision plans nationwide.
• 401(k) retirement plan with employer matching contributions.
• Generous paid time off, paid family leave, and remote-first work model.
• Provided work equipment and inclusive, empathetic team culture.