Manager, Merchant Success Operations

The Manager, Success Operations will be part of ShipBob’s Supply Chain Innovation team. This role will manage and develop a team of Success Operations Associates, Success Operations Specialists tasked with fulfillment of retailer purchase orders and completion of all associated tasks, in accordance to the guidelines of a retailer. The ideal candidate will have experience in steering engagement, adoption, and advocacy and will perform live-call coaching, handle escalations, drive team member growth and development, and champion the customer experience. The role expectations include building and managing strong partnerships with merchants through white-glove support and also ensure performance standards are met and exceeded.