Customer Communication Coordinator

Key Responsibilities:

• Send clear, frequent updates at every major project stage.
• Answer common questions (e.g., "Is this normal?" or "Why does this look different?").
• Explain work at a high level using approved language, reassuring customers or escalating issues as needed.

Lead Intake & Follow-Up:

• Respond immediately to inbound calls, texts, emails, and web leads.
• Schedule inspections using established scripts.
• Conduct outbound follow-up on missed, unscheduled, and aged leads.

Active Project Communication:

• Provide proactive status updates via phone and text.
• Route technical or production-specific questions to the appropriate team members.
• Track job status and ensure all required documents are in the CRM.