Senior Manager, Professional Services Operations

The Professional Services Operations Leader serves as a strategic partner responsible for driving operational excellence, scalability, and business transformation across GitLab's global Professional Services organization. This role reports to the Sr. Director, CS Strategy and Ops Brittney Sinq and represents operational execution and strategy within the Professional Services Leadership Team. Drive the strategic direction and operational framework for PS Organization globally. Partner with PS leadership to develop and execute multi-year strategic plans aligned with company objectives. Lead organizational design and scaling initiatives across all PS functions. Establish and oversee global operational standards, metrics, and best practices. Drive strategic decision-making through data-driven insights and efficiency analysis. Drive automation and integration initiatives across the PS tech stack with IT Own the roadmap for PS operational tools and platforms.