Responsibilities:
- Own and manage relationships with a portfolio of 5–10 mid-to-large enterprise clients, acting as their strategic bridge and key business partner.
- Monitor omnichannel performance data, build client dashboards, and conduct business reviews to drive actionable insights and hit revenue targets.
Qualifications:
- Proven experience in Client/Account Management or Operations within Debt Collections or Default Management.
- Strong data fluency, able to analyze data sets to identify trends and explain performance drivers.
- Excellent project navigation skills, balancing multiple stakeholders and operational hurdles.
Work Style:
- KPI-driven with a commitment to exceeding operational targets and solving complex client issues.
- Adaptable professional communicator, comfortable in fast-paced, technical discussions and collaborating with Legal, Product, and Engineering teams.
TrueAccord
TrueAccord is a digital-first debt collection platform that leverages data-driven communication strategies like email, SMS, and voice to improve recovery outcomes and consumer experience. The company operates remotely with a focus on performance-driven client partnerships and compliance within the financial services sector.