Source Job

$89,200–$120,600/yr
US

  • Provide expert scientific guidance on the use and applications of 10x Genomics products.
  • Deliver direct application support and troubleshooting assistance to customers and Field Applications Teams.
  • Partner with Field Applications and Customers to resolve application and instrument-related issues, escalating as appropriate.

Troubleshooting Customer Support

5 jobs similar to Technical Support Scientist

Jobs ranked by similarity.

US

  • Provide technical support to customers via phone, email, and video conference.
  • Resolve hardware, software, assay and training related issues in a 24/7 environment.
  • Independently resolve complex and routine issues and mentor peers.

Beckman Coulter Diagnostics, a Danaher company, innovates in life sciences, diagnostics and biotechnology to improve patient health. They are a global leader in clinical diagnostics, impacting 1.2 billion patients and more than three million clinicians per year.

Asia

  • Partner closely with the sales team to generate, qualify and close sales opportunities
  • Collaborate with product management, R&D, applications, marketing, field sales, and distributors to develop and execute territory strategy and go-to-market activities
  • Maintain accurate records and provide relevant information to support forecasting and business planning

10x Genomics aims to accelerate the understanding of biology. They enable scientists to advance their research, address scientific questions, and make fundamental discoveries across biology including cancer, immunology, and neuroscience.

China

  • Drive growth and sales across the 10x Genomics portfolio.
  • Build strategic partnerships with key thought leaders.
  • Develop territory and account plans for measurable outcomes.

10x Genomics is committed to accelerating the understanding of biology. Their tools enable scientists to advance their research across biology including cancer, immunology, and neuroscience, fostering an inclusive and dynamic environment.

Europe

  • Provide expert understanding and strong technical competency in pre and post sales discussions of NGS capabilities.
  • Design and support custom NGS panel designs utilizing an existing design workflow to meet customers design goals.
  • Provide bioinformatics support for NGS data analysis to support customer troubleshooting and pipeline questions.

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA, enabling advancements in health care, agriculture, industrial chemicals, and data storage. They provide precision at a scale that is otherwise unavailable to their customers.

$70,000–$80,000/yr
Unlimited PTO

  • Triage and resolve inbound technical tickets in our support system, following SLAs and internal escalation paths
  • Troubleshoot issues end-to-end: reproduce problems, ask great clarifying questions, gather details, review logs/traces/metrics, and document findings clearly
  • Escalate effectively to Engineering with high-quality context

Atomic is looking for someone to work as a Support Engineer. They appear to have a remote first workplace.