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Responsibilities:
- Ensure proper grammar, spelling, and punctuation in mystery shopping reports.
- Confirm all comments align with yes/no questions and any attached media.
- Complete all work in the edit queue daily before the next round of shops.
Qualifications:
- High school diploma or GED required; self-directed and capable of working with limited supervision.
- Strong organizational skills and intense attention to detail.
- Professional and effective oral and written communication skills.
Skills Needed:
- Proficiency in Microsoft Word and Excel or Google Docs and Sheets.
- Experience with Salesforce is a plus.
- Strong critical thinking, reading comprehension, and writing skills.
Mystery Shopping
Mystery Shopping provides evaluation services to help businesses improve customer experience. The company employs a team of editors and shoppers to ensure quality and consistency in reporting.