Operations Director - Global Partners

Day-to-day governance:

• Accountable for the day-to-day running of the GSI / IT services partner motion,ensuring predictable pipeline.
• Owns the operating rhythm, processes, and metrics for a portfolio of global system integrators and IT services partners.
• Maintains and optimizes coverage models, territories, and account assignments for GSI partner managers.

Process and SOP ownership:

• Maintain, document, and refine SOPs for onboarding, registration, approvals, escalations, and joint engagement.
• Lead structured RCA and remediation for operational risks and escalations across the GSI portfolio.
• Own operational readiness for new programs/incentives/RTM changes: process updates, comms, adoption tracking.

Tools, data, and reporting:

• Work with IT/tools teams on CRM/PRM issues and enhancements (routing, workflows, attribution, reporting).
• Partner scorecards and dashboards data quality.
• Perform performance analysis