Job Description
Manage and build strong, multi-threaded relationships with key and strategic customers with the objective of driving account adoption, retention, and growth. Meet regularly with customers for health checks to review product adoption and provide specific, actionable guidance on how they can get more value from the product. Proactively monitor and identify usage trends to uncover renewal risks and promote greater adoption rates. Engage appropriate team members from cross-functional groups such as sales, marketing, support, and product to help address any underlying causes of churn and dissatisfaction. Secure customer feedback and share internally to influence the product roadmap.
About Poll Everywhere
For over 15 years, Poll Everywhere has built innovative software that empowers both corporate and educational institutions to create more inclusive and engaging experiences.