Principal Product Manager - Conversation AI

Key Responsibilities:

• Define and drive the long-term product vision, strategy, roadmap, and product architecture for HighLevel Conversation AI.
• Own the complete Conversation AI system, including agent creation, prompts, knowledge, actions, visual flows, channel deployment, routing, testing, monitoring, permissions, templates, APIs, and lifecycle management.
• Establish the product principles that determine when Conversation AI should answer, ask a clarifying question, take an action, transfer to another agent, follow up later, or hand the conversation to a human.

Why Join HighLevel:

• At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team.
• We believe in a collective responsibility where no task is considered someone else's job.
• Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles.

EEO Statement:

• The company is an Equal Opportunity Employer.
• Providing demographic information is voluntary and will not affect your application status.
• We may use AI tools to support parts of the hiring process, but final decisions are made by humans.