Customer Success Manager

Serve as a trusted advisor to Rad AI’s customers through the entire post-sale lifecycle, including onboarding, product adoption, and renewal. You will develop and maintain customer relationships across our radiology partners and proactively manage these relationships through regularly scheduled check-in meetings to determine product usage and customer feedback. They will become the trusted partner for the customer on use-case and product functionality. They will also ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists.

Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice. Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value. Take an active role in building out a world class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.