Job Description
Act as an escalation point for Levels 1 and 2 (approx. 10 tickets per week). Responsibilities include M365 configurations troubleshooting, Intune configuration troubleshooting, Network configuration troubleshooting, and Enterprise Application configuration including SSO in MS Entra. Assist clients with security frameworks requirements, troubleshoot Ubiquiti UniFi network devices as well as SOPHOS firewalls.
Design, deliver and implement IT projects, including MS365 migration, setting up Intune, file server migration, migration to SharePoint, disaster recovery. Configure networking firewall, assist Technical Manager with research on projects, and maintain excellent customer relations. The role requires monitoring and tracking service tickets to ensure resolution occurs within the defined SLA and scope of services as well as system alerts and logs to identify and remediate system vulnerabilities.
About Dijital Team
Dijital Team is a company that values and rewards honest hard work, we expect you to learn and adapt to our company values at all times.