Sr. Customer Success Manager

Are you an experienced Customer Success leader with a passion for building strategic relationships and delivering measurable business value? Are you ready to work with a high-impact book of 100–150 accounts, driving adoption, mitigating churn, and unlocking growth? We're looking for a Senior Customer Success Manager to join our A-team and elevate the customer experience to the next level. You’ll bring your proven expertise in Salesforce, Event Tech and Customer Success to help shape scalable strategies and coach others as we raise the bar across the board. Own and grow a high-value portfolio of 3–4MM ARR across 100–150 accounts, with an emphasis on customer segmentation, proactive management, and long-term account health. Drive customer success and value realization for Event Technology clients. Mitigate churn and maximize retention by identifying risk indicators early, implementing save plans, and executing proactive engagement strategies. Lead renewal and expansion conversations in close partnership with Sales and the VP of Customer Experience.