Principal Software Engineer - Platform Engineering Workflow Automation

About the team:

• We build the workflow and automation engines that power how work gets done across the ServiceNow Platform.
• Our engines process billions of workflow transactions every month across enterprise customers.
• We care about getting the architecture right, not just shipping features.

What you'll do:

• Lead architecture and technical direction for problem areas across the portfolio.
• Build prototypes and reference implementations that prove out architectural ideas.
• Help move existing workflow capabilities toward AI-native patterns.

What we're looking for:

• 15+ years of engineering experience building large-scale distributed systems.
• Deep technical depth in Java, Python, or comparable languages.
• Experience with AI-powered products or agentic systems is a strong plus.