Senior IT Integration Engineer

Enhance critical cross-department workflows and software integrations across multiple tools in a high-compliance setting. This role will report to the Director of IT & Business Technology and work closely with IT Admins and other teams to identify opportunities for improved process and automation, ensuring operational maturity and improving service delivery. Embedded stints with teams like our Concierge (customer service) team may occur to experience challenges firsthand and design effective solutions. Automate interdepartmental workflows across platforms for operations, finance, onboarding/offboarding, and RBAC. Serve as an escalation point for complex IT support issues. Administer and manage core SaaS tools (e.g., Google Workspace, Slack, Okta, Zoom) to ensure operational efficiency and security. Design, build, and maintain internal integrations that improve compliance and reduce manual effort across Garner’s HITRUST/SOC-aligned environment. Collaborate with support and operations teams to identify challenges and develop solutions using low-code automation. Enhance and maintain internal customer service tooling and workflows to align with business needs. Continuously iterate on business processes to support scale, reduce friction, and improve user experience.