AWS Product Support Specialist/Billing Specialist

Be an integral part of our Client Services team. The role is based remotely in Mexico, Colombia, or Costa Rica. We are a team of support professionals who love working with other people to solve challenging technical problems and are committed to personal development. We are looking for a self-motivated and goal-oriented individual who will be responsible for providing world-class Saas application support in a fast-paced environment. The ideal candidate will have a technical background and customer facing experience supporting cloud computing products, services, and solutions.

Responsibilities include being the expert on Amazon Web Services (AWS) billing enquiries, analyzing customer billing lines with the help of the provided engineering tools, and responding with a sense of urgency to escalated customer support issues. You will also triage, troubleshoot, and provide resolution for customer support requests and identify common problems to create knowledge base articles.