Customer Success Specialist (Contract)

We are looking for a Customer Success Specialist to join the Wikimedia Enterprise Operations team. In this role, you will work closely with the Customer Experience Program Lead in our Customer Success program, supporting all activities as needed. You will guide customers through onboarding, adoption, utilization, and contract renewals, putting the customer first by responding to all customer requests within our Service Level Agreements (SLAs) and Service Level Objectives (SLOs). You will communicate process improvement opportunities to the Operations Manager and Customer Experience Program Lead and collaborate with the Customer Experience Program Lead in evolving our Customer Journey Playbooks.