Crowdfund Specialist

Key Responsibilities:

• Health Event & Cost Administration: Assess bills for completeness, eligibility, and fair market pricing. Coordinate with Care Advocates to resolve questions or gather additional information. Submit bills for negotiation when pricing is excessive. Respond to Member requests and questions quickly and professionally. Collaborate with team members to continuously improve the Member experience.
• Crowdfunding Management: Submit eligible bills for crowdfunding. Troubleshoot and resolve crowdfunding issues. Handle failed payments, refunds, and cancellations.

Preferred Qualifications:

• Experience in public or private accounting, including reconciliations and financial operations. Healthcare experience, with a strong background in healthcare billing and administration. Passion for improving how people access and pay for healthcare in the U.S.

Skills & Competencies:

• Analytical mindset: Strong attention to detail and ability to assess legitimacy and fairness of submitted bills. Financial accuracy: Comfortable reconciling accounts, and recording entries precisely. Critical thinking: Able to evaluate complex healthcare scenarios and recommend solutions aligned with CrowdHealth policies. Process-driven: Strong organization, time management, and ability to manage multiple cases in various stages. Technical proficiency: Skilled in Excel and familiar with platforms like ZenDesk, Slack, and internal operations tools. Team orientation: Collaborative, communicative, and supportive of other team members' work in delivering an excellent Member experience. Empathy & trustworthiness: Committed to handling Member contributions with integrity and care.