Customer Discovery and Commercial Strategy Lead

The Customer Discovery and Commercial Strategy Lead will lead ongoing customer discovery initiatives to deeply understand client needs, pain points, decision drivers, and jobs-to-be-done across target segments. You will also apply continuous discovery methods to shape offerings and strategy and design and execute qualitative and quantitative research efforts. This position translates discovery insights into clear, actionable commercial strategy—informing product direction, pricing, packaging, and go-to-market motions. Furthermore, it involves acting as a coach and catalyst, upskilling internal teams in customer-centric thinking, discovery practices, and experimentation. Enable cross-functional teams with customer insights, competitive intelligence, and frameworks that improve decision-making.