As a Workforce Analyst, you will play a critical role within our delivery teams, optimizing workforce management strategies to enhance operational efficiency. You will leverage your analytical skills to support both frontline staff and management in achieving service-level objectives while adapting to the dynamic demands of the contact center environment.
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Motive is looking for a Strategy & Operations Analyst to develop go-to-market strategy, drive new product launches, and ensure growth targets are met. This role involves maintaining data integrity, owning dashboards, driving cross-functional collaboration, and setting high work standards.