The Manager role will work closely with business process owners and product owners, evaluating current processes and overseeing solution implementations. The role will facilitate workshops and discovery sessions, conduct process assessments, oversee the entire product lifecycle, and support the development and maintenance of project and policy governance procedures.

The Strategic Operations Program Analyst position is responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. The role involves strategy, process design, planning, implementation and management of new programs within the Service Operations and Client Success teams, requiring strong communication and analytical skills.